Privacy Policy

Data Controller

British Language Services Srl Via Carlo De Cristoforis 15 – 20124 Milan Email: info@linguaviva.net

For matters related to personal data protection, please contact: privacy@linguaviva.net

Types of Data Processed

Navigation Data

During navigation, the system automatically acquires certain technical data, including:

• IP address
• browser type and operating system
• request time
• pages visited
• connection parameters

Such data is used exclusively to ensure the proper functioning of the site and for anonymous statistical analysis.

Data Voluntarily Provided by the User

Users may provide personal data via email, contact forms, or registration for the site's services. Data processed may include:

• first and last name
• email address
• phone number
• address
• tax code or VAT number
• company data
• other information voluntarily entered in forms

Processing Purposes

Personal data is processed for:

• responding to information requests
• enabling registration and access to reserved areas
• providing services requested by the user
• managing payments and invoicing
• sending informational communications or newsletters (with prior consent)
• performing statistical analysis on site usage
• complying with legal obligations

Providing data is optional, but failure to provide it may prevent the delivery of certain services.

Processing Methods and Retention

Data processing is carried out using IT and organizational tools suitable to ensure the security, integrity, and confidentiality of data. Data is processed by authorized personnel and retained for the time necessary to achieve the purposes for which it was collected or to comply with legal obligations.

Data Sharing and Third-Party Services

For the functioning of the site and the provision of services, some data may be processed by external providers, including:

• Google Maps – map visualization service - Processing location: USA
• Vercel – hosting and web infrastructure - Processing location: USA
• ETS Global – language certification management - Processing location: France
• Capman S.L. – language exam management services - Spain
• Stripe – online payment management - Processing location: USA

Data processing by these providers is carried out according to their respective privacy policies.

Cookie

The site uses technical and analytical cookies to ensure proper functioning and improve the browsing experience. Cookies may be:

• technical, necessary for the site to function
• analytical, used for anonymous statistics
• functional, to remember user preferences

Users can manage or disable cookies through their browser settings. Disabling cookies may limit some site features.

User Rights

Pursuant to Articles 15-22 of the GDPR, users may exercise the following rights:

• access to personal data
• rectification or updating of data
• deletion of data
• restriction of processing
• objection to processing
• data portability
• withdrawal of consent

Users also have the right to lodge a complaint with the Data Protection Authority (Garante per la Protezione dei Dati Personali).

To exercise your rights, please contact the Data Controller.

Changes to this Policy

The Data Controller reserves the right to update this policy at any time. Any changes will be published on this page.